SB 998 Information

This page contains information regarding South Feather Water and Power’s policies on delinquent accounts and discontinuation of services. Below you will find “Section 11 – Delinquent Accounts” which is provided in six separate languages for your use. The following verbiage can also be found on our mailed delinquency notice and Shut Off notices. Please note that Paymentus is the only recognized online payment option tracked by South Feather Water and Power to avoid disconnect fees.

The information contained below explains the delinquency process which South Feather Water and Power Agency follows. Each month the meter for your property is read. The consumption is calculated between the current read and the read from the previous month. The statement will include charges for a base rate, consumption, penalties, additional services and taxes, if they apply. Once statements are mailed the bill is due ten days later but is not considered delinquent until 25 days after the bill was generated. If payment is not received within that timeframe, a penalty of 1.5% of the account balance is added to the account and the next month’s bill is generated. This process will continue until the water service is disconnected after the account becomes delinquent more than 70 days (see diagram below).

Services Fees:

• When a Final Delinquency notification is posted to the account, a ’Shutoff Notice Service Fee’ shall be added to the account and included in the delinquent balance.  Said fee shall be determined by the Board of Directors, and is shown in the schedule of Rate and Fees.
• When a water service is discontinued for delinquency a ’Meter Lock Service Fee’ shall be added to the account and included in the delinquent balance. Said  fee shall be determined by the Board of Directors, and is shown herein in the schedule of Rates and Fees. No additional fee will be assessed to restore  service during normal office hours if the entire account balance is paid.
• Administrative staff may approve a payment arrangement under the following guidelines:
  • If the balance is less than 54 days past due they customer may be allowed a 14 day extension
  • If the balance is 54 days or more past due the customer will only be allowed a 7 day extension.
  • The customer must pay the minimum amount due to meet the payment arrangement. 
  •  In either case, the customer must acknowledge that they are aware that their failure to abide by the terms of the payment arrangement will result in their water service being discontinued immediately and without further notice.
• In the case where a delinquent bill is paid by check after the shutoff notice has been mailed, and the check is returned unpaid by the bank, service will be immediately discontinued without further notice. Prior to restoration of service, the account’s entire balance and any bank charge for a returned check must be paid in cash before service will be continued.